Policies

At Sugar Rush Kakes, our aim is to make shopping with us as enjoyable as possible. That’s why we work hard to make sure our policies are fair, clear, and transparent. You can find a full outline of our policies below. If you can’t find the information you’re looking for, please don’t hesitate to get in touch. We look forward to seeing you at Sugar Rush Kakes.

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Placing an Ordering

To ensure that there is enough time to process your online cake order and deliver a quality product, all basic orders need to be placed 4 to 7 days in advance.

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Custom Cake Ordering:  Please follow the instructions under the Custom Cake ordering tab.  

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Cake Delivery:  All deliveries will incur a delivery fee based on distance. Order pick-up can be scheduled but must be picked up at the time requested. We understand that things happen, however any late pickup orders with no notification will automatically incur a late fee of $25 that must be paid upon arrival if more than 30 min late. You may pay your late fee in cash, Cashapp, Venmo or Zelle. We apologize for any inconvenience as this policy is only put in place to ensure all pickup and deliveries go smoothly.

Cancellation:

If the Client cancels the event, the deposit is non-refundable. If the Bakery cancels the event for any reason, the deposit shall be refunded in full to the client.

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Other/Allergen Alert: Please note all of our cakes contain dairy, egg and gluten. We are not a nut-free company so there is a possible chance traces of nuts may occur. Please discuss with us any food allergens that needs to be noted for your order prior to ordering. Sugar Flowers, Figurines and many sugar decorations are very delicate, don’t touch them if possible, once the cake is delivered or picked up, all responsibility belongs to the client. Again, after delivery or pick up, all responsibility belongs to the clients.   Note:  Any cake designs based on photos may differ slightly with the icing color, shading as we may not know the exact coloring or shading used in the original design in the photo. Photos are not always accurate. Also, the final design may not look Exactly like the photo as Photos are only used as an inspiration to get an idea of what you would like. 

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Return Policy:  No baked goods can be returned.  If there is an issue with any of Sugar Rush's baked products, please notify our office.  We will do what we can to accommodate you and resolve the problem.  Our customer satisfaction is our number 1 goal. 

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